Refund Policy

RavenTracker is sold as a recurring subscription. The current standard plan is billed weekly in U.S. dollars at the price displayed at checkout. Applicable taxes and fees are calculated and collected by Stripe based on your billing location.

All charges are processed by Stripe, Inc. By subscribing, you authorize us, through Stripe, to charge your selected payment method for the subscription fee, applicable taxes, and any other amounts you owe in connection with your subscription.

Access to paid features begins immediately when your first payment is successfully captured. Because the Services are digital and delivered immediately, the subscription fee is earned in full at the start of each billing period.

Your subscription automatically renews at the end of each billing period at the then-current price unless you cancel before the renewal date. Renewals are charged to the payment method on file with Stripe.

If a renewal payment fails, we may retry the charge in line with Stripe's standard recovery process. While a payment is unresolved, we may suspend access to paid features until the balance is settled. If we are unable to collect payment, the subscription may be canceled automatically.

We will give you reasonable advance notice of any change to the subscription price or billing cadence that applies to your account. The new terms will take effect at the start of your next renewal period unless you cancel before then.

You may cancel your subscription at any time and for any reason. The two recommended ways to cancel are:

• open the Stripe Customer Portal from the “Manage Subscription” link inside your RavenTracker account menu and cancel from there; or
• email support@raventracker.com from the email address on file and ask us to cancel for you.

Cancellation stops all future renewals. You will retain access to paid features through the end of the billing period you have already paid for. After that period ends, your account will revert to the free tier and Stripe will not charge you again unless you choose to resubscribe.

Canceling does not by itself entitle you to a refund of the current billing period. See the Refund Eligibility section below for the limited circumstances in which we may refund a charge.

Because the Services are delivered digitally and immediately, and because each weekly subscription fee is fully earned at the start of the billing period, all sales are final and subscription fees are non-refundable, except as required by applicable law or as expressly described in this Policy.

Consumer cooling-off rights (EU/EEA and UK). Where you are a consumer protected by the European Union Consumer Rights Directive, the United Kingdom Consumer Contracts Regulations, or comparable laws, you may ordinarily have the right to withdraw from a distance contract within 14 days. By subscribing and immediately accessing paid features, you expressly request that we begin supplying the Services during the cooling-off period and acknowledge that you will lose your right of withdrawal once the Services have been fully supplied. Because each billing period begins with immediate full performance of that period's Services, the right of withdrawal does not apply to amounts already charged. Nothing in this Policy limits any non-waivable rights you may have under the mandatory consumer-protection laws of your country of residence.

The following are not eligible for refunds:

• you forgot to cancel before a renewal and were charged for a new billing period;
• you did not use, or chose not to use, the Services during a paid period;
• you cancel partway through a billing period (the remaining days of that period are not pro-rated);
• you are dissatisfied with the volume, freshness, or completeness of publicly available Instagram data surfaced by the Services, which depends on third-party sources outside our control;
• Instagram, Meta Platforms, Inc., or any third party changes its policies, rate limits, or product behavior in a way that affects what we can display;
• your access is suspended or terminated for violating our Terms of Use.

We review refund requests in good faith and, at our sole discretion, may grant a refund or service credit in exceptional circumstances, including:

• a confirmed duplicate charge or technical billing error on our side;
• a charge made after a successful cancellation;
• a sustained service outage that prevented all access to paid features for a meaningful portion of the billing period;
• a charge resulting from confirmed unauthorized access to your account or payment method (subject to verification and, where appropriate, coordination with Stripe and your card issuer).

To request an exceptional refund review, email support@raventracker.com from the email address on file within 30 days of the charge you are disputing. Please include the date and amount of the charge, the Stripe receipt or invoice number if available, and a short description of what went wrong.

We will acknowledge your request within a reasonable time, may ask follow-up questions to verify the claim, and will let you know the outcome. Where we approve a refund, it will be issued to the original payment method through Stripe and may take several business days to appear on your statement.

If you dispute a charge with your card issuer instead of contacting us first, we may be required to suspend your account while the chargeback is investigated. If a chargeback is later reversed or if it was made for a charge that was not, in fact, unauthorized, we may decline to reinstate the subscription and may pursue any amounts owed. We strongly encourage you to email support@raventracker.com first — most billing issues can be resolved much faster that way.

All refund and billing questions should be sent to support@raventracker.com from the email address on file with your subscription. This is the fastest way to reach a human and the only address we monitor for billing matters.

RavenTracker — raventracker.com — support@raventracker.com